Cultureworx helped bottle the “Secret Sauce” to be replicated in restaurants across the U.S.
CultureWorx Helped Operationalize Culture to be Replicated in Restaurants Across the U.S.
One of the largest quick-service restaurant franchisees in the country with hundreds of restaurants across the United States, recently achieved 25 years in business. This significant milestone and aggressive trajectory for growth caused new leadership to pause and package the winning company culture that ultimately brought the business to this successful point.
The company aimed to evaluate, define, operationalize, and sustain the culture behind its thriving company to be replicated in restaurants across the U.S.
What they wanted to achieve:
Company culture has been a top priority for the company since its founding 25 years ago and continues to be a primary driver behind the company’s growth and success.
When the company underwent a significant leadership transition this year, the new President saw an opportunity to evaluate, identify, and package assets of the existing company culture that have led to its success. More specifically, they sought expert facilitation and organizational constructs for:
In seeking a solution for this organization-wide undertaking, the company was referred to CultureWorx. They were specifically drawn to our systematic approach and expertise in helping organizations intentionally formalize and reinforce the practices that lead to a winning company culture. The company saw that we could help them articulate the core values and behaviors that led to their success to scale and sustain the leadership culture that has brought them to this point.
CultureWorx provided just what the company needed.
We offered our empirically-driven methodology and approach to scaling and operationalizing the company culture, called Culture Performance Management™ (CPM™).
With an imminent vision for growth and acquisitions, the timing was right for the company to develop a framework that would equip existing and future restaurant leaders with the tools necessary to replicate the winning culture.
The company selected our most comprehensive CPM™ solution, The Culture Transformation Package™. We spent two weeks touring their high-performing and opportunity restaurants across the country to view the company culture through the lens of employees, leaders, and customers. Together we collaborated on individualized development plans, succession plans, and executive coaching. Our goal was to ultimately instill ownership, accountability and alignment around the current and future state of the company. This year-long engagement established their cultural foundation, enabling the senior leadership team to successfully:
The company and CultureWorx mobilized 400+ restaurant leaders with the tools and strategies needed to replicate the winning company culture. This work supported the successful acquisition and culture integration of 10 new restaurants, all of which were staffed and scaled quickly.
CultureWorx worked with the company’s c-suite, director-level employees, and area leadership to instill ownership and accountability and foster alignment and understanding around the current and future state of the company. Leaders participated in hands-on workshops, leadership development sessions, and strategic discussions to learn, practice, and embody the leadership behaviors that underpin the core company values that define the company’s culture.